0040 21 4440741
8:00(EET)-16:30(EET) Mon to Fri
Limited-time offer
1 time stock
Delivery guarantee
Fast EU delivery
RADOX quality
ISO-9001 & EN442
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Secure online pay
8:00(EET)-16:30(EET) Mon to Fri
1 time stock
Fast EU delivery
ISO-9001 & EN442
Secure online pay
Any individual or entity that wants to use this website, must accept these service terms without change.
BY BROWSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE SERVICE TERMS, THE RADOXSHOP.COM POLICIES AND CONDITIONS OF USE AND ALL CONTENT GUIDELINES.
The online store at radoxshop.com is owned and operated by Radox S.R.L. ("Radox", "we", "us", "our"), a Romanian company registered in Bucharest, 80 Timișoara Ave., 6th District, registered with the Bucharest Trade Register under no. J2002006203403, VAT ID RO14764539.
Throughout these Terms and Conditions, references to "we", "us", and "our" refer to Radox S.R.L. References to "you", "your", or "Client" refer to the legal entity on behalf of which you are acting when accessing or using radoxshop.com.
radoxshop.com is an platform serving both business clients (B2B) and individual consumers (B2C), with a primary focus on B2B commercial relationships. Both legal entities (B2B) and individual consumers (B2C) may access and use this platform. Legal entities (companies, sole traders, and other organisations) duly registered within the European Union. By accessing the platform, B2B clients confirm they are acting on behalf of a registered legal entity. B2C clients (individual consumers) benefit from all applicable consumer protection rights under Romanian and EU law, including OUG 34/2014.
By visiting radoxshop.com and/or placing an order for any product available on this platform, you agree to be bound by these Terms and Conditions, including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms and Conditions apply to all users of the platform, including browsers, clients, merchants, and distributors.
Please read these Terms and Conditions carefully before using radoxshop.com. If you do not accept these Terms and Conditions, you must not access or use this platform.
We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes will be communicated via the contact channels available on the platform. It is your responsibility to check this page periodically. Continued use of the platform following notification of an update constitutes your acceptance of the revised Terms and Conditions.
| Platform / Online Store | Refers to the online store at radoxshop.com and, implicitly, to Radox S.R.L. |
| B2B Client | A legal entity (company, sole trader, or other registered organisation) that has placed an order on radoxshop.com. |
| B2C Client / Consumer | An individual natural person acting outside a commercial or professional capacity who has placed an order on radoxshop.com. B2C clients benefit from all applicable consumer protection rights under Romanian and EU law, including OUG 34/2014. |
| Authorised Representative | The natural person acting on behalf of the Client and duly authorised to enter into contractual obligations on its behalf. |
| Product / Goods | The products available from Radox and its partners for purchase by the Client. |
| Services | The services available from Radox and its partners that may be ordered by the Client. |
| User | Any legal entity or its authorised representative accessing or using the platform. |
| Order | An electronic document constituting a form of communication between Radox and the Client, by which Radox agrees to deliver products and/or perform services and the Client agrees to receive and pay for them. |
| Contract | A contract concluded by electronic means, deemed concluded at the moment Radox confirms the Order. |
| Specifications | All specifications, technical documentation, and/or descriptions of goods or services as set out in the Order. |
| Courier | Any public or private entity providing express courier services, in particular DPD Romania and DHL Romania. |
| Link | A keyword or web address, internal or external to the platform, which upon clicking initiates a visit to a new web page. |
All content on radoxshop.com — including but not limited to images, texts, web graphics, scripts, software, design rights, model rights, patents, registered trademarks — is the exclusive property of Radox S.R.L. and is protected by Romanian and EU intellectual property law, including the Law on Copyright and Related Rights.
Any use of the content listed above without the prior written consent of Radox is prohibited and may be prosecuted in accordance with applicable legislation.
Radox may grant a User or Client, under a separate written agreement, the right to use defined content for a specified period and only for the persons explicitly named in that agreement, without extending to any other content on radoxshop.com.
The use of any registered trademark on radoxshop.com does not constitute advertising for the company that owns it. Radox accepts no responsibility for damages arising from the use of site content.
To report any suspected copyright infringement on the platform, please contact us at office@radoxshop.com.
By accepting these Terms and Conditions, B2B clients (acting on behalf of a legal entity) confirm that the entity is duly registered and that the representative has authority to bind it contractually. B2C clients (individual consumers) confirm they are at least 18 years of age.
We reserve the right to refuse service to anyone for any reason at any time.
Disclaimer of liability: We accept no responsibility for malfunctions, viruses, or damages caused by system errors arising from accessing our platform. If you experience a problem with an order that cannot be resolved by email or with the person you are communicating with, you may contact our internal mediation team free of charge at office@radoxshop.com. The maximum response time for complaints is 48 hours on business days.
By providing your personal data when creating an account, completing an order form, or contacting us by any means (contact form, email, telephone, social media, etc.), you acknowledge that the personal data of the authorised representative(s) of your organisation will be processed by Radox S.R.L. as data controller in accordance with our Privacy Policy and applicable GDPR provisions.
Personal data is processed on the legal basis of the electronic contract between the parties (these Terms and Conditions), for the purpose of fulfilling your requests and improving our products and services.
Where your organisation has placed at least one order on radoxshop.com, Radox may send personalised commercial communications to your designated contact(s) on the basis of our legitimate interests in direct marketing, in accordance with Article 6(1)(f) GDPR, without prior newsletter subscription. You may object to such communications at any time.
Users must not use false email addresses or social media accounts, impersonate any person, or mislead Radox as to the origin of any comments or reviews. You are solely responsible for the accuracy of any content you publish. Radox accepts no liability for comments published by you or any third party.
All personnel authorised to process personal data on behalf of Radox are bound by confidentiality obligations in accordance with Articles 28(3), 29, and 32 GDPR, for the duration of their engagement and beyond.
Full details of our data processing activities, your rights, and how to exercise them are set out in our Privacy Policy and Data Protection Policy.
radoxshop.com uses cookies — small data files stored on the User's device, containing information about the user's session and preferences. The use of cookies improves the browsing experience on our platform.
For a full list of the cookies used on radoxshop.com, their purpose, duration, and instructions for managing your preferences, please consult our Cookie Policy.
Radox implements all appropriate technical and organisational security measures to protect the personal data of its Clients. By registering an account, using the order form, or using the contact form, the User accepts responsibility for the accuracy and completeness of the information provided.
All information about Users is confidential and is accessible only to personnel whose role specifically requires processing personal data (e.g. customer support and order fulfilment teams). The servers on which personal identification data is stored are located in a secure environment within the European Union.
Account credentials are stored in encrypted form. Users are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account. In the event of suspected unauthorised access, please notify us immediately at datepersonale@radox.ro.
Products available on radoxshop.com may be purchased exclusively through the online ordering process. For product and service information, or assistance with account creation or order placement, please contact us by email at sales@radoxshop.com or visit our contact page.
Products may be found using the category menu or the search field. Clicking "Add to Cart" transfers the product to your shopping cart. Each unique product code (same dimensions and colour) may be added to the cart only once per order; however, you may adjust the quantity. Multiple products from different categories may be combined in a single cart. We recommend reviewing your cart before proceeding to checkout.
After adding all desired products to the cart, proceed to checkout and provide the following information:
If your cart contains both "In Stock" and "Made to Order" products, you may opt for separate delivery or for combined delivery once all items are available.
Immediately after placing your order (or after payment is completed for online card payments), you will receive an automatic order confirmation email. Where necessary, a Radox representative may contact you by telephone to verify and confirm the order. You will be notified by email or telephone when the order is dispatched.
These products are not held in stock and must be manufactured or imported from producers. An automatic order confirmation email will be sent immediately. Where necessary, a Radox representative may contact you by telephone.
For "Made to Order" products, a deposit of at least 30% of the total order value is required before the production or import order is placed. The production/delivery lead time is calculated from the date the deposit is received.
If you did not select full online card payment (100% advance), the 30% deposit may be paid via payment link, bank transfer, or in person at the Radox showroom, based on the proforma invoice sent to you by email.
Where a colour other than standard White RAL 9010 or RAL 9016 is requested, Radox will manufacture the product in accordance with the RAL code specified in the order. Radox uses paint supplied by Akzo Nobel, conforming to international RAL colour standards.
Once logged in, you may view your order history, check the status of current orders, and update your company profile.
We reserve the right to refuse or cancel any order. We may also limit quantities per client or per order. If we modify or cancel an order, we will contact you using the email address or telephone number provided at the time of order placement.
We reserve the right to limit, cancel, or prohibit orders that, in our judgement, appear to have been placed by agents, resellers, or distributors acting outside any agreed terms.
DISTANCE COMMERCIAL CONTRACT
By placing an electronic order through radoxshop.com, the Client agrees to the form of communication (telephone or email) through which Radox conducts its operations.
The Contract shall consist of the following documents: (1) the Client's Order; (2) Radox's Order Confirmation; (3) these Terms and Conditions.
Radox's confirmation of an Order constitutes full acceptance of its terms. Acceptance is deemed complete when a verbal (telephone) or electronic (email) confirmation is provided by Radox to the Client. No confirmation of receipt by the Client is required. An unconfirmed order is not considered a Contract by Radox under any circumstances. This Contract enters into force at the moment of confirmation by Radox.
The Client undertakes to purchase from Radox, and Radox undertakes to supply, the products and/or services requested in the Order confirmed by Radox, in the quantities specified by the Client.
Delivery shall be carried out in accordance with the options selected in the Order (see Chapter X).
3.1. This Contract enters into force at the moment of confirmation by Radox of the Order placed by the Client.
3.2. Confirmation of the Order by Radox shall be made by telephone or by email to the correspondence address provided by the Client.
4.1. To deliver products in their original, sealed packaging and free from damage.
4.2. To deliver the ordered products in the quantities, at the price, and within the timeframe specified in the Order Confirmation.
4.3. To inform the Client in the event of delay or inability to supply all or part of the ordered products.
4.4. If the Client terminates the contract in accordance with Article 7(3) below before delivery, Radox undertakes not to proceed with that delivery.
5.1. To acknowledge the terms of use of radoxshop.com and confirm acceptance at the time of ordering, which constitutes execution of this Contract.
5.2. To pay the full contract value in accordance with the agreed payment method and timeline.
Title to goods shall transfer to the Client upon full payment by the Client, at the location or by the method indicated in the Order. The Client shall sign the courier's delivery document upon receipt, or sign the fiscal invoice in the case of personal collection. If, following transfer of title, the Client identifies discrepancies between the Order (invoice) and the contents of the shipment, the Client must notify Radox in writing within a maximum of 3 calendar days.
7.1. Products manufactured to the Client's specifications, personalised at the Client's explicit instructions, or ordered/imported expressly at the Client's request that were not held in stock, fall within the exception provided by Article 16 of Romanian Government Emergency Ordinance no. 34/2014 on exceptions to the right of withdrawal and cannot be returned. Returns are accepted only in the case of non-conformity.
7.2. For products held in stock at the time of purchase, the Client has the right to notify Radox in writing of their withdrawal from the purchase, without penalty and without stating a reason, within 30 calendar days of receipt of the product (or, for services, from the conclusion of the contract).
7.3. Return of product is at the Client's expense, on condition that the product is in the same condition in which it was received (intact, unused, in perfect working order, with original undamaged packaging and all accompanying documents), send your return request by email to office@radoxshop.com.
7.4. If the returned product has damaged or incomplete packaging, shows signs of wear, scratches, impacts, or missing documentation, Radox may refuse the return or accept the return subject to recovery of damages caused.
7.5. In the event of a valid return, the refund will be processed within a maximum of 7 calendar days from resolution of the return, as specified in our Returns Policy.
radoxshop.com accepts no responsibility and cannot be held liable for any damage arising from the use in any manner of the products and/or services contracted through this site. radoxshop.com does not guarantee, and cannot be held liable in the event, that contracted services do not serve the purpose for which they were purchased.
Neither party shall be liable for non-performance of its contractual obligations if such non-performance is caused by a force majeure event. Force majeure is an event that is unforeseeable, outside the control of the parties, and unavoidable.
This Contract is governed by Romanian law. Any disputes between radoxshop.com and its clients shall be resolved amicably, or, where that is not possible, by the competent Romanian courts.
Delivery is carried out by express courier (DPD Romania or DHL Romania) to the delivery address specified in the order, to the property boundary or building entrance only. Products are delivered in parcels or on pallets depending on their volume and the safety requirements during transit. Delivery costs are calculated automatically based on the weight, volume, and destination address provided.
In Stock products (confirmed as available):
Import products with "Made to Order" status: Lead time communicated by Radox within 3 business days of order registration.
Radox-manufactured products with "Made to Order" status:
Exceptions apply in the case of public holidays and force majeure events that may interrupt production or prevent procurement of raw materials.
In the unlikely event that a product's price or specifications are displayed incorrectly on the platform due to a technical error, Radox will notify the Client as soon as possible. If delivery has not yet occurred, Radox reserves the right to cancel delivery of the incorrectly priced product.
Prices may be amended at any time without prior notice. All prices displayed on radoxshop.com are in RON and include VAT unless otherwise stated. B2B clients with a valid intra-community EU VAT number may be eligible for the VAT reverse charge mechanism on qualifying cross-border supplies; VAT validation is performed automatically via the European Commission VIES system at checkout.
The total price of an order includes the product price and applicable courier charges (VAT included). The final price may be adjusted if courier surcharges apply or if the delivery address is outside standard courier coverage zones.
By accessing radoxshop.com and placing an order, you agree to provide accurate, current, and complete billing information, including your company's registered name, VAT ID, and billing address.
You agree to promptly update your account details, including email address and billing information, so that Radox can process transactions correctly and contact you as needed. Radox issues fiscal invoices in accordance with Romanian VAT legislation and EU VAT Directive 2006/112/EC.
If a product purchased from Radox does not meet your requirements, it may be returned within 30 calendar days from the date of delivery or collection (exceeding the 14-day statutory minimum under Romanian law and OUG 34/2014). To initiate a return, send your return request by email to office@radoxshop.com or contact us via radoxshop.com/contact no later than the 30th calendar day from delivery, and select your preferred return method.
Made to Order products: Products manufactured or imported expressly at the Client's request that were not held in stock cannot be returned (OUG 34/2014, Article 16 — exceptions to the right of withdrawal). Returns are accepted only in the case of non-conformity with the confirmed order specifications.
Radiators painted in colours other than standard White RAL 9010 or RAL 9016: Radox manufactures these in accordance with the RAL code specified in writing by the Client. Due to the manufacturing process involved, these radiators cannot be repainted and cannot be returned, except in the case of non-conformity.
Refunds will be processed within a maximum of 7 calendar days from resolution of the return:
During the warranty period, products exhibiting material or manufacturing defects attributable to the producer will be repaired or replaced in accordance with Romanian Law no. 449/2003 and Government Ordinance no. 21/1992.
Warranty coverage requires presentation of the defective product with all accessories, the warranty certificate, the fiscal invoice, and proof of payment. The Client must notify Radox in writing of any manufacturing defect within 48 hours of becoming aware of it, by email at office@radoxshop.com or via radoxshop.com/contact. Until Radox intervenes, the Client is obligated to take all necessary measures to limit further damage.
Failure to ensure the technical conditions necessary for safe and normal operation, or non-compliance with operating instructions, will result in loss of warranty. During the warranty period, interventions on products are permitted only by Radox or persons authorised by Radox. Installation or repair by unauthorised persons voids the warranty. Radox is not responsible for installation defects.
| Product | Warranty period | Expected service life |
|---|---|---|
| Cast iron boilers | 3 years | 20 years |
| Steel boilers (FONDITAL / other) | 3 / 2 years | 20 years |
| Wall-mounted boilers | 3 years | 20 years |
| Chillers | 2 years | 20 years |
| Expansion vessels | 2 years | 20 years |
| Hot water cylinders / storage tanks | 2 years | 20 years |
| Burners | 2 years | 20 years |
| Plate heat exchangers | 2 years | 20 years |
| Pumps | 2 years | 20 years |
| Fan coil units | 2 years | 20 years |
| Air heaters, warm air generators, air curtains | 2 years | 20 years |
| Solar panels | 2 years | 20 years |
| Water treatment stations | 2 years | 10 years |
| Aluminium, steel, stainless steel radiators | 10 years | 50 / 25 / 25 years |
| Steel RC convectors | 5 years | 25 years |
| Valves and manifolds | 5 years | 50 years |
| PEX and PEX-Al pipes | 5 years | 50 years |
| Flue systems | 5 years | 20 years |
| Galvanised and ALP sheet ductwork | 2 years | 20 years |
| Diffusers and grilles | 2 years | 20 years |
| Air conditioning systems | 2 years | 10 years |
| Air handling units | 2 years | 20 years |
| Rooftop units | 2 years | 20 years |
| Floor convectors | 2 years | 20 years |
| Automation systems | 1 year | 20 years |
| Fans | 1 year | 20 years |
The warranty does not cover:
Information on radoxshop.com is provided in good faith from sources considered reliable by Radox. If any published content is subject to copyright, Users are requested to notify Radox at office@radoxshop.com so that appropriate legal measures can be taken.
Radox reserves the right to cancel Orders for products displayed on the platform as a result of technical errors, or where prices are manifestly erroneous or derisory due to a technical fault (prices that any reasonably informed buyer would recognise as erroneous).
Radox accepts no responsibility for damages arising from improper use of products or services contracted through this platform.
radoxshop.com may contain links to websites operated by third parties ("Third-Party Sites"). These links are provided for informational purposes only. Their inclusion does not constitute endorsement, approval, or acceptance of responsibility for the Third-Party Site, its content, or the services offered through it.
We are not obligated to monitor, and have not investigated or monitored, any Third-Party Site for accuracy, completeness, or compliance with applicable law. We are not responsible for any damages or losses arising from your use of, or reliance on, any Third-Party Site. Use Third-Party Sites at your own risk and verify their policies before engaging in any transaction.
Occasionally, information on radoxshop.com may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, special offers, delivery costs, lead times, or availability. We reserve the right to correct such errors, inaccuracies, and omissions, and to change or update information or cancel orders if information on the platform or affiliated sites is inaccurate, at any time and without prior notice (including after an order has been placed).
In addition to the prohibitions already set out in these Terms and Conditions, you are not authorised to use radoxshop.com or its content for the following purposes:
We reserve the right to immediately terminate your access to radoxshop.com for violation of any of the prohibited uses set out in these Terms and Conditions.
Radox S.R.L. cannot be held liable for damages of any kind that the Client or any third party may suffer as a result of Radox fulfilling any of its obligations pursuant to a confirmed Order, or for damages resulting from use of the products/services after delivery — in particular for loss of the products.
The Client is responsible for maintaining the confidentiality of their account credentials and for managing access to their account. To the extent permitted by applicable law, the Client is responsible for all activity conducted through their account.
By using the content of the platform and/or placing an order, the Client expressly and unequivocally accepts these Terms and Conditions in their most recently updated version as published on the platform at the time of browsing or interaction.
We reserve the right at any time to modify or discontinue any service (or any part or content thereof) without prior notice. We shall not be liable to you or any third party for any modifications, price changes, suspension, or discontinuation of services.
The obligations and liabilities of the parties under these Terms and Conditions shall remain in force until the agreement is terminated by either party. You may terminate your acceptance of these Terms and Conditions at any time by notifying us directly that you no longer wish to be bound by them, or by ceasing to use radoxshop.com.
If, in our judgement, you have violated or we suspect you have violated any provision of these Terms and Conditions, we reserve the right to suspend or permanently terminate your access to radoxshop.com without prior notice. You remain liable for any damages or liabilities incurred during the period of use, including up to and including the date of suspension or termination.
Any attempt at unauthorised access to the platform or fraudulent activity will be reported to the competent authorities.
Any dispute arising between radoxshop.com and a Client shall first be addressed through amicable negotiation between the parties. If amicable resolution is not possible, Romanian law shall apply and disputes shall be resolved by the competent Romanian courts.
For EU B2B disputes, the parties may also consider alternative dispute resolution mechanisms available under applicable EU and Romanian law.
Questions, suggestions, and complaints relating to these Terms and Conditions or other policies of radoxshop.com should be directed to:
If any clause of these Terms and Conditions is found to be null, void, or unenforceable, this shall not affect the validity of the remaining clauses, which shall continue in full force and effect.
These Terms and Conditions, together with the Terms & Conditions, Privacy Policy, Cookie Policy, Data Protection Policy, and Complaints & Returns Policy, constitute the entire agreement between Radox S.R.L. and the Client with respect to the use of radoxshop.com.
We are committed to protecting the personal data of the representatives and authorised contacts of the legal entities we work with. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have under Regulation (EU) 2016/679 (the GDPR).
Please read this Policy carefully and check back periodically, as it may be updated. Significant changes will be communicated by email or via a notice on our website.
The data controller responsible for processing your personal data in connection with radoxshop.com is:
For any question or request relating to your personal data, please contact our DPO at datepersonale@radox.ro. We will respond within 30 calendar days.
radoxshop.com is a platform open to both business (B2B) and consumer (B2C) clients, with a primary focus on B2B, operated for the benefit of legal entities registered within the European Union. We do not sell to private consumers.
This Policy applies to all natural persons whose data we process in connection with a business relationship — in particular: company representatives, procurement contacts, account managers, billing contacts, and delivery contacts acting on behalf of a legal entity.
If your organisation provided us with your personal data (e.g. designating you as a contact person), your organisation is responsible for informing you that your data has been shared with us before doing so.
We collect personal data through the following channels:
Categories of personal data we may process include: name, job title, business email address, business telephone number, billing/delivery address, EU VAT number, company name, payment information (processed securely by our payment gateway — we do not store card data), IP address, and browser/session data.
We process personal data of company representatives to create and maintain a business account on radoxshop.com.
| Personal data | Name, job title, business email, phone number, hashed password, IP address, cookies. |
| Legal basis | Performance of a contract / pre-contractual steps (Art. 6(1)(b) GDPR); Legitimate interests in operating a secure B2B platform (Art. 6(1)(f) GDPR). |
| Recipients | IT service providers (hosting, database, CRM) under Data Processing Agreements; regulatory authorities where legally required. |
| Retention | Duration of the business relationship, plus 36 months from the last login, or until account deletion is requested — whichever comes first. |
| Storage | EU-based servers of OPENVISION DATA SRL (hosting provider). Locally downloaded data on our secured on-premises and cloud systems. |
We process personal data of designated contacts to fulfil orders, issue invoices, arrange delivery, and handle returns.
| Personal data | Name, business email, phone, billing address, delivery address, EU VAT number, payment information (processed by EuPlătesc — we do not store card data). |
| Legal basis | Performance of a contract (Art. 6(1)(b) GDPR); Legal obligation — VAT and accounting legislation (Art. 6(1)(c) GDPR). |
| Recipients |
|
| Retention |
|
| Storage | EU-based hosting servers; courier partner platforms (per their own retention policies); accounting data on our secured servers. |
We validate EU VAT numbers via the European Commission VIES API to apply the correct tax treatment to intra-community B2B supplies. Depending on the Member State, VIES may return the registered business name and address (note: some Member States, e.g. Germany, do not return company names).
| Personal data | EU VAT number; business name and address (if returned by VIES). |
| Legal basis | Legal obligation under the EU VAT Directive 2006/112/EC and applicable national VAT law (Art. 6(1)(c) GDPR); Legitimate interests in correct tax treatment (Art. 6(1)(f) GDPR). |
| Recipients | European Commission VIES system; tax authorities as applicable. |
| Retention | 5 years from the end of the relevant financial year. |
| Storage | EU-based hosting servers and secured on-premises systems. |
We may send product updates, promotions, and information about our designer radiator and bathroom heating collections.
| Personal data | Name, business email, phone number, company name, purchase history. |
| Legal basis |
|
| Recipients | IT providers; email marketing platform: AWeber Communications (aweber.com, USA — transfers governed by Standard Contractual Clauses); regulatory authorities where required. |
| Retention | Until unsubscription (consent basis); until account closure or 36 months from last login (legitimate interest basis). |
| Storage | EU-based hosting servers; AWeber servers (USA, under SCC safeguards). |
When you contact us through any channel (contact form, email, telephone), we process your data to handle your enquiry.
| Personal data | Name, business email, phone, company name, message content. |
| Legal basis | Pre-contractual steps (Art. 6(1)(b) GDPR); Legitimate interests in responding to enquiries (Art. 6(1)(f) GDPR). |
| Recipients | IT service providers (hosting, CRM); regulatory authorities where required. |
| Retention | Up to 12 months from the date of last interaction. |
| Storage | EU-based hosting servers. |
We use Google Analytics 4 to understand how radoxshop.com is used and to improve the website experience.
| Personal data | Anonymised/pseudonymised IP address, general geographic location (country/region level), device type, browser type, pages viewed, session duration, referral source. |
| Legal basis | Consent (Art. 6(1)(a) GDPR) — collected via our cookie consent banner before GA4 is activated. |
| Recipients | Google LLC (Google Analytics 4) — data transferred to USA under Standard Contractual Clauses. IP anonymisation is enabled. |
| Retention | GA4 data retention set to 14 months. See our Cookie Policy for individual cookie lifetimes. |
| Storage | Google Analytics infrastructure (EU/USA under SCC). |
We use third-party processors who handle personal data strictly on our behalf and under binding Data Processing Agreements (DPAs). Our key processors are:
| Processor | Role | Location |
|---|---|---|
| OPENVISION DATA SRL J23/4326/2023 | RO16028466 | Web hosting & database management (WooCommerce/WordPress) | Romania / EU |
| EuroPayment Services S.R.L. euplatesc.ro | Online payment processing (PCI-DSS L1, ISO 27001) | Romania / EU |
| DPD Romania | Courier and delivery services | Romania / EU |
| DHL Romania | Courier and delivery services | Romania / EU |
| AWeber Communications | Email marketing platform | USA (SCC) |
| Google LLC | Analytics (Google Analytics 4) | USA (SCC) |
An up-to-date list of sub-processors is available on request at datepersonale@radox.ro.
Our primary infrastructure is located within the European Economic Area (EEA). Two processors operate outside the EEA:
We will notify you and update this Policy if new international transfer arrangements materially affect your rights.
We implement appropriate technical and organisational measures proportionate to the risks involved, including:
Even in a B2B context, you are a data subject with enforceable rights under the GDPR:
radoxshop.com is a B2B platform intended exclusively for legal entities and their authorised adult representatives. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that such data has been collected, it will be deleted without delay.
| Data category | Retention period |
|---|---|
| Account and contact data | 36 months from last login, or until account deletion |
| Order data (registered account) | 36 months from last login or account closure |
| Order data (guest / no account) | Up to 12 months from order completion |
| Financial / accounting records | 5 years from end of financial year (legal obligation) |
| VIES VAT validation records | 5 years from end of financial year |
| Marketing data (consent basis) | Until unsubscription |
| Marketing data (legitimate interest) | Until account closure or 36 months from last login |
| Support communications | Up to 12 months from last interaction |
| Analytics data (GA4) | 14 months (GA4 retention setting) |
| Session cookies | Deleted on browser close |
We may update this Privacy Policy to reflect changes in our operations, applicable law, or data processing practices. The version date is shown at the top of this page. Material updates will be communicated by email or by a prominent notice on radoxshop.com. Continued use of the website after notification constitutes acknowledgement of the revised Policy.
| GDPR / Privacy / DPO requests | datepersonale@radox.ro |
| Complaints, returns & general requests | office@radoxshop.com |
| Sales & product enquiries | sales@radoxshop.com |
| Contact page & phone | https://radoxshop.com/contact/ |
| Supervisory authority (Romania) | ANSPDCP — Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal www.dataprotection.ro |
| EU supervisory authorities | You may contact the supervisory authority of your EU Member State of habitual residence or workplace. |
Related policies: Terms & Conditions | Privacy Policy | Cookie Policy | Data Protection Policy | Complaints & Returns Policy
This Cookie Policy explains how Radox S.R.L. (operating radoxshop.com) uses cookies and similar technologies when you visit our website. It should be read alongside our Privacy Policy.
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you interact with the site.
Cookies can be:
We use three categories of cookies. Strictly necessary cookies are always active — they are required for the website to function. Functional and analytics cookies are only placed after you provide your explicit consent via our cookie banner.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
woocommerce_cart_hash |
radoxshop.com | Stores a hash of the shopping cart contents to detect changes. | Session |
woocommerce_items_in_cart |
radoxshop.com | Indicates whether the cart contains items, to show/hide the cart widget. | Session |
woocommerce_session_* |
radoxshop.com | Maintains the shopping session (cart contents, checkout state) for the current visit. | 2 days |
wordpress_logged_in_* |
radoxshop.com | Authenticates logged-in users and maintains the authenticated session. | Session / 14 days (if "Remember me" is selected) |
wp-settings-* |
radoxshop.com | Stores interface preferences for authenticated users (e.g. admin panel settings). | 1 year |
wordpress_test_cookie |
radoxshop.com | Checks that the browser supports cookies before login is allowed. | Session |
PHPSESSID |
radoxshop.com | Maintains the PHP server session across page requests. | Session |
arb_cookie_consent |
radoxshop.com | Stores your cookie consent preferences so you are not asked again on every visit. | 12 months |
These cookies enhance the website's functionality and personalise your experience. They are only placed after you consent.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
wc_fragments_* |
radoxshop.com (WooCommerce) | Caches cart fragment data to avoid full-page reloads when the cart is updated. | Session |
wp_woocommerce_session_* |
radoxshop.com | Stores persistent cart data for returning visitors who have not logged in. | 2 days |
We use Google Analytics 4 (operated by Google LLC, USA) to collect anonymised/pseudonymised data about how visitors use radoxshop.com. This helps us understand usage patterns and improve the website. GA4 is only activated after you provide consent. IP anonymisation is enabled — your full IP address is never stored by Google.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
_ga |
Google Analytics | Assigns a unique identifier to a browser/device to distinguish users. Used to calculate visit, session, and campaign data. | 2 years |
_ga_XXXXXXXXXX |
Google Analytics | Maintains session state for Google Analytics 4. The suffix is your GA4 Measurement ID. | 2 years |
_gid |
Google Analytics | Assigns a unique identifier used to generate statistical data about site usage. Refreshes daily. | 24 hours |
_gat |
Google Analytics | Throttles the request rate to Google Analytics — limits the volume of data recorded. | 1 minute |
Data collected by Google Analytics 4 is transferred to Google LLC (USA) under Standard Contractual Clauses approved by the European Commission.
Google's privacy policy: policies.google.com/privacy
Google Analytics opt-out: tools.google.com/dlpage/gaoptout
When you first visit radoxshop.com, a cookie banner will request your consent for non-essential cookies (functional and analytics categories). You may:
You may change or withdraw your consent at any time by clicking the "Cookie Settings" link in the footer of radoxshop.com. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.
In addition to our consent tool, all major browsers allow you to view, delete, and block cookies through their settings. Note that blocking all cookies may impair website functionality.
You may also opt out of interest-based advertising across multiple providers via youronlinechoices.com (EU) or optout.aboutads.info.
radoxshop.com may contain links to third-party websites. Once you leave our site, this Cookie Policy no longer applies. We are not responsible for the cookie or privacy practices of any external website.
We review and update this Cookie Policy when our use of cookies changes or when required by applicable law. The version date is always shown at the top of this page. Continued use of radoxshop.com after an update constitutes acceptance of the revised Policy.
For GDPR and data protection matters, contact our Data Protection Officer at datepersonale@radox.ro. For all other requests, complaints, or enquiries, use the contacts below:
| GDPR / Privacy / DPO | datepersonale@radox.ro |
| Complaints & general requests | office@radoxshop.com |
| Sales & product enquiries | sales@radoxshop.com |
| Contact page & phone | https://radoxshop.com/contact/ |
Related policies: Privacy Policy | Cookie Policy | Terms & Conditions | Data Protection Policy | Complaints & Returns Policy
arb_cookie_consent cookie listed above is a placeholder — replace it with the actual cookie name set by your chosen consent plugin.
This Data Protection Policy sets out how Radox S.R.L. (operating radoxshop.com) meets its obligations under Regulation (EU) 2016/679 (GDPR) and related data protection legislation. It describes the principles we apply, the safeguards we have in place, how data subjects may exercise their rights, and how we handle data breaches.
This Policy should be read alongside our Privacy Policy and Cookie Policy.
As Data Controller, Radox S.R.L. determines the purposes and means of processing personal data in connection with radoxshop.com. We are registered with the Romanian National Supervisory Authority (ANSPDCP) as required by applicable law.
We are committed to processing personal data in accordance with the six principles of Article 5 GDPR:
Every processing activity on radoxshop.com is founded on one of the following legal bases under Article 6 GDPR:
| Legal basis | When we rely on it |
|---|---|
| Art. 6(1)(a) — Consent | Non-essential cookies (analytics); newsletter subscriptions; marketing communications to new prospects. |
| Art. 6(1)(b) — Contract | Account registration; order processing; delivery; invoicing; customer support enquiries. |
| Art. 6(1)(c) — Legal obligation | VAT validation (VIES); retention of accounting records; responses to regulatory or judicial authorities. |
| Art. 6(1)(f) — Legitimate interests | Platform security and fraud prevention; website analytics (where consent not yet obtained); marketing to existing clients; VIES validation as a tax compliance safeguard. |
Where we rely on legitimate interests, we conduct a Legitimate Interests Assessment (LIA) to verify that our interests do not override the rights and freedoms of the data subject.
All data subjects whose personal data we process — including authorised contacts of B2B client organisations — may exercise the following rights. Requests should be submitted in writing to datepersonale@radox.ro.
| Right | Legal basis | Notes |
|---|---|---|
| Access (Art. 15) | GDPR Art. 15 | Right to receive a copy of personal data held and information on processing. First copy free; reasonable fee for excessive requests. |
| Rectification (Art. 16) | GDPR Art. 16 | Right to correct inaccurate or complete incomplete data. |
| Erasure (Art. 17) | GDPR Art. 17 | Right to deletion, subject to legal retention obligations (e.g. accounting records must be kept for 5 years). |
| Restriction (Art. 18) | GDPR Art. 18 | Right to restrict processing in defined circumstances, e.g. while accuracy is contested. |
| Portability (Art. 20) | GDPR Art. 20 | Applicable only where processing is based on consent or contract and is carried out by automated means. |
| Objection (Art. 21) | GDPR Art. 21 | Right to object to processing based on legitimate interests. We will cease processing unless compelling grounds are demonstrated. |
| Withdraw consent (Art. 7(3)) | GDPR Art. 7(3) | Withdrawal does not affect lawfulness of prior processing. |
| Lodge a complaint (Art. 77) | GDPR Art. 77 | With ANSPDCP (dataprotection.ro) or the supervisory authority of your EU Member State. |
A personal data breach is any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
Notifications to ANSPDCP and affected data subjects will include, to the extent known at the time:
We enter into a binding Data Processing Agreement (DPA) with every sub-processor before they process personal data on our behalf. DPAs require sub-processors to: process data only on our documented instructions; implement appropriate security measures; assist us in fulfilling data subject rights; notify us of breaches without undue delay; delete or return data on termination of the contract; and allow and contribute to audits.
| Sub-Processor | Service | Location | Transfer safeguard |
|---|---|---|---|
| OPENVISION DATA SRL J23/4326/2023 | RO16028466 | Web hosting & database (WordPress / WooCommerce) | Romania — EU | Within EEA |
| EuroPayment Services S.R.L. euplatesc.ro | Online payment processing | Romania — EU | Within EEA |
| DPD Romania | Courier / delivery | Romania — EU | Within EEA |
| DHL Romania | Courier / delivery | Romania — EU | Within EEA |
| AWeber Communications | Email marketing | USA | Standard Contractual Clauses (SCCs) |
| Google LLC | Google Analytics 4 | USA | Standard Contractual Clauses (SCCs); IP anonymisation enabled |
Transfers to AWeber and Google (USA) are governed by the Standard Contractual Clauses approved by the European Commission under Decision 2021/914/EU. Where required by law, we supplement SCCs with a Transfer Impact Assessment (TIA).
We do not transfer personal data to countries outside the EEA other than those listed above. We will update this Policy and notify affected data subjects if new transfer arrangements are established.
We do not retain personal data for longer than is necessary for the purpose for which it was collected. Our retention schedule is:
| Data category | Retention period | Legal basis for retention |
|---|---|---|
| Account and contact data | 36 months from last login or account closure | Contract / Legitimate interests |
| Order data (registered account) | 36 months from last login or account closure | Contract |
| Order data (guest) | Up to 12 months from order completion | Contract |
| Financial / accounting records | 5 years from end of financial year | Legal obligation (Accounting Law 82/1991; Order 2634/2015) |
| VAT / VIES validation records | 5 years from end of financial year | Legal obligation (EU VAT Directive) |
| Marketing data (consent) | Until unsubscription or consent withdrawal | Consent |
| Marketing data (legitimate interest) | Until account closure or 36 months from last login | Legitimate interests |
| Support communications | Up to 12 months from last interaction | Legitimate interests |
| Breach register entries | Minimum 3 years from breach date (ANSPDCP guidance) | Legal obligation |
Following expiry of the applicable retention period, personal data is permanently and securely deleted or irreversibly anonymised. Anonymised data (which can no longer identify any individual) may be retained for statistical and business intelligence purposes.
We carry out a DPIA before commencing any new processing activity that is likely to result in a high risk to the rights and freedoms of natural persons. Circumstances triggering a DPIA include:
DPIAs are documented, reviewed by the DPO, and — where residual high risk cannot be mitigated — submitted to ANSPDCP for prior consultation under Article 36 GDPR.
If you believe that we have not handled your personal data in accordance with this Policy or the GDPR, you may:
You may also contact the supervisory authority of your EU Member State of habitual residence or workplace.
This Data Protection Policy is reviewed:
The version number and effective date are always shown at the top of this document. Material changes will be communicated to registered users by email. Continued use of radoxshop.com following notification of a material update constitutes acknowledgement of the revised Policy.
Related policies: Terms & Conditions | Privacy Policy | Cookie Policy | Data Protection Policy | Complaints & Returns Policy
This Returns and Warranty Policy applies to all orders placed by business clients ("Client") on radoxshop.com, operated by Radox S.R.L. It should be read in conjunction with our Terms and Conditions. By placing an order, you agree to the terms set out below.
Radox offers a 30-calendar-day return window for eligible in-stock products purchased on radoxshop.com, calculated from the date of delivery or collection. This exceeds the 14-calendar-day statutory minimum for distance contracts under Romanian law (OUG 34/2014) and applicable EU consumer protection directives.
To be eligible for a return, the following conditions must be met:
The following products will not be accepted for return:
The following product categories cannot be returned under any circumstances, except in cases of confirmed non-conformity with the order specifications:
| Category | Reason |
|---|---|
| Made to Order products | Products manufactured or imported expressly at the Client's request, not held in stock at the time of order, fall under the exception of Art. 16, OUG 34/2014 (exceptions to the right of withdrawal). |
| Radiators painted in colours other than standard White RAL 9010 / RAL 9016 | Due to the technological processes involved, custom-painted radiators cannot be repainted and cannot be returned. Radox uses Akzo Nobel paints conforming to RAL standards; colour variations between digital/catalogue representations and the applied result are inherent to the process and do not constitute grounds for return or refund. |
Return shipping is paid by the Client, unless the product is faulty, damaged in transit, or does not conform to the confirmed order specifications — in which case Radox will arrange and cover the cost of return.
For courier returns, the refund amount will equal the order value minus the applicable return shipping cost. Shipping costs are calculated based on the product weight and dimensions.
Once the returned product has been received and inspected by Radox, the refund will be processed within a maximum of 7 calendar days from resolution of the return.
| Return method | Refund method | Timeline |
|---|---|---|
| Courier return | Bank transfer to the account specified in the return form | Within 7 calendar days of return resolution |
| In-person showroom return | Bank transfer (any amount) or cash (up to 5,000 RON for legal entities, per applicable law) | Within 7 calendar days of return resolution |
For courier returns, the refunded amount will reflect the order value minus the applicable return shipping cost. If the return is due to a Radox error (wrong product, manufacturing defect, non-conformity), Radox will bear the full shipping cost and refund the complete order value.
Upon receipt of your order, please inspect all packages carefully before signing the courier's delivery document.
If the contents of the parcel differ from the items listed on the invoice or order, please notify Radox in writing within 3 calendar days of delivery.
All formal complaints must be submitted in writing by email to office@radoxshop.com, and must include:
Complaints will be reviewed and a response provided within 7 working days of receipt. For urgent matters, you may also contact us by phone via radoxshop.com/contact — however, a written submission will still be required to formally process the complaint.
All Radox products are covered by a legal warranty from the invoice date, in accordance with applicable EU regulations and Romanian law (Law no. 449/2003 and Government Ordinance no. 21/1992). This warranty covers manufacturing defects and product non-conformity.
Extended warranty periods apply to specific product categories — see the full warranty table in our Terms and Conditions, Chapter XIII. The minimum warranty period for all products is 2 years from the invoice date; certain product lines (e.g. aluminium, steel, and stainless steel radiators) carry a 10-year warranty.
To benefit from warranty coverage, all of the following conditions must be met:
The warranty does not cover:
Warranty claims must be submitted in writing within 48 hours of discovering or becoming aware of the defect. Late notification may affect the assessment of the claim.
Until Radox's authorised service team intervenes, the Client is obligated to take all necessary measures to limit further damage. During the warranty period, interventions are permitted only by Radox or persons explicitly authorised in writing by Radox. Radox provides free service during the warranty period and paid service post-warranty.
For full details on our ordering process, delivery terms, and warranty periods by product category, please consult our Terms and Conditions. See also: Privacy Policy | Cookie Policy | Data Protection Policy.
